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Leading public design: Transforming governance from the outside in

“Radically redesigning solutions with at-risk families. Engaging mentally disabled users to create a thriving environment. Creating business services that are faster and more effective for businesses to use. Design approaches are applied all over the world as a powerful approach to innovating public policies and services. But more is at stake: The future of how we run government. Bringing design methods in play, public managers can lead change with citizens at the centre, and discover a new model for steering public organisations: Human-centred governance.”

Fonte: Nesta


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